Alberta Solar Business Code of Conduct

Protecting and serving consumers by ensuring a fair, safe and informed marketplace is important to SESA and to our member companies. In order to safeguard consumers and help ensure a high standard of conduct for members, SESA has a number of resources, policies, and processes designed to:

  • Educate consumers
  • Investigate consumer complaints
  • Self-regulate industry practices
  • Enforce consumer protection standards

Information on each of these resources is available below. SESA would like to thank CanSIA for its leadership in consumer protection in Canada’s solar industry and for its help in creating this Alberta Solar Business Code of Conduct.

If you have questions regarding these resources please email [email protected].


Solar Business Code of Conduct

The Alberta Solar Business Code of Conduct contains provisions for how SESA members that are Solar Providers shall conduct themselves in their interactions with consumers, what information they need to make available, and best practices for advertising and marketing. The Solar Business Code of Conduct is being implemented as a required condition of membership for Solar Providers within SESA to ensure that consumers can rely on the same standards of service from all of our members.


Complaint Resolution and Disciplinary Process

The Complaint Resolution and Disciplinary Process sets out the process for how SESA will handle complaints and information regarding Solar Provider members that may lead to disciplinary action. The Complaint Resolution and Disciplinary Process is intended to allow SESA, our members, and consumers to reach a mutually satisfactory resolution to any complaints that may arise. However, if a mutually satisfactory resolution is unattainable, SESA, in the form of non-renewal, suspension or expulsion of a member, can exercise disciplinary authority over a Solar Provider member related to non-adherence to the Alberta Solar Business Code of Conduct.

Ethics Committee Terms of Reference

The Ethics Committee Terms of Reference are provided to the public to transparently explain the structure of the Ethics Committee, referenced in the SESA Complaint Resolution and Disciplinary Process.


Complaint Form

The Alberta Solar Business Code of Conduct: Complaint Form is a standard form to be used by consumers and members of the public in order to report alleged non-adherence to the Solar Business Code of Conduct by a member of SESA.

If you are unsure if a particular company is a member of SESA, you can look them up in our Alberta Solar Providers Directory.